Shipping policy

hipping policy

Order Processing Time: All orders are processed within 3-10 business days (Monday-Friday, excluding holidays).
Shipping Time: Delivery time varies based on the product and the customer’s location. The estimated delivery time will be displayed at checkout.

Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including sea freight and air freight, to ensure timely and safe delivery.
The shipping method is automatically selected to match the product’s size, weight, and delivery time requirements.

We deliver only in United States
For countries not listed above, please contact us at support@cosysafespace.com to confirm shipping availability.

Once your order has shipped, you will receive a Shipment Confirmation email containing tracking information. Tracking numbers will become active within 48 hours.
If your UPS/FedEx/AU Post tracking does not show updates after creation, don’t worry. This reflects the tracking of the final courier. Once the package is scanned by the courier, tracking will become active again. For additional information, please contact us at support@cosysafespace.com.

Cosy Safe Space is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer’s responsibility.
In most cases, duties and taxes will not be applied.

If you receive a damaged order, please contact us immediately at support@cosysafespace.com.
Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.